Home

 

Sunday, August 17

 

Late Registration for Golf Tournament

Golf Tournament

Exhibit Hall Setup

Convention Registration & Information

 

Monday, August 18

 

Registration and Information

Welcoming Speeches and Special Awards

Scholarship and Award Presentations

Alex Sink

The National Underwriter Award for Excellence in Workers' Compensation Risk Management

Introduction of Industry Keynote Speaker

Industry Keynote Speaker

Guest Speaker and Keynote Address

Exhibit Hall Open

Grand Prize Drawing Inside Exhibit Hall

National Institute For Occupational Safety and Health (NIOSH)/Centers for Disease Control & Prevention (CDC)/University of South Florida Breakout

Breakout on Workplace Safety

Reception and Entertainment

 

Tuesday, August 19

 

Registration & Information

Exhibit Hall Open

Grand Prize Drawing Inside Exhibit Hall

National Institute For Occupational Safety and Health (NIOSH)/Centers for Disease Control & Prevention (CDC)/University of South Florida Breakout

Breakout on Workplace Safety

 

Sunday, August 17

7:30 – 8:00 am 

Late Registration for Golf Tournament

Hawks Landing Golf Club at the Orlando World Center Marriott – Cart Staging Area (Registration for those not pre-registered, if space available)

 

8:00 – 1:00 pm 

Golf Tournament

Hawks Landing Golf Club at the Orlando World Center Marriott, Golf Tournament Luncheon in Florida Ballrooms – Harbor Beach & Marco Island, North Tower, immediately following tournament

 

12:00 – 6:00 pm 

Exhibit Hall Setup

Cypress Ballroom, Convention Level

 

12:00 – 1:00 am 

Shuttle Bus between The Orlando World Center Marriott, The Caribe Royale, and the overflow parking site (Boarding Convention Entrance Orlando World Center Marriott & the Main Reception Building [the building in the forefront] of the Caribe Royale). Refer to shuttle map & schedule.

 

2:00 – 5:00 pm 

Convention Registration & Information

Palms Foyer, Convention Level

 

 

Monday, August 18

 

7:00 – 1:00 am 

Shuttle Bus between The Orlando World Center Marriott, The Caribe Royale, and the overflow parking site (Boarding Convention Entrance Orlando World Center Marriott & the Main Reception Building [the building in the forefront] of the Caribe Royale). Refer to shuttle map & schedule.

 

8:00 – 5:00 pm 

Registration and Information

Palms Foyer, Convention Level

 

9:00 – 9:15 am 

Welcoming Speeches and Special Awards

Palms Ballroom, Convention Level

 

James N. McConnaughhay, Attorney

McConnaughhay, Duffy, Coonrod, Pope & Weaver, P.A.

General Chairman

Tallahassee, FL

 

Steven A. Rissman, Attorney

Rissman, Barrett, Hurt, Donahue & McLain, P.A.

Program Chairman

Orlando, FL

 

9:15 – 9:35 am 

Scholarship and Award Presentations

 

FWCI Scholarship Presentations

J. David Parrish, Attorney

The Parrish Law Group, P.A.

Winter Park, FL

 

Gerald A. Rosenthal, Attorney

Rosenthal, Levy & Simon, P.A.

West Palm Beach, FL

 

Friends of 440 Scholarship Presentation

Richard A. Sadow, Attorney

Sadow & Gorowitz, P.A.

Miami, FL

 

9:35 – 9:55 am 

Alex Sink

Chief Financial Officer

Florida Department of Financial Services

Tallahassee, FL

 

9:55 – 10:10 am 

The National Underwriter Award for Excellence in Workers’ Compensation Risk Management

 

Sam Friedman

Editor-in-Chief

National Underwriter – Property

& Casualty/Risk & Benefits

Management Edition

Hoboken, NJ

 

Stephen J. Klingel

President & CEO

National Council on Compensation Insurance

Boca Raton, FL

 

The National Underwriter and the Florida Workers’ Compensation Institute recognize three top risk management specialists from across the country chosen as finalists in the "National Underwriter Award For Excellence in Workers’ Compensation Risk Management". This annual award is sponsored by the National Council on Compensation Insurance (NCCI).

 

10:10 am 

Introduction of Industry Keynote Speaker

 

Sam Friedman

Editor-in-Chief

National Underwriter – Property

& Casualty/Risk & Benefits

Management Edition

Hoboken, NJ

 

10:10 – 11:00 am 

Industry Keynote Speaker

(Refer to General Information section of program)

 

Neal S. Wolin

President and Chief Operating Officer

The Hartford’s Property-Casualty Operations

The Hartford Financial Services Group, Inc.

Hartford, CT

 

Mr. Wolin will discuss the challenges ahead for the workers’ compensation industry, including the rise of claims and fraud in a slowing economy, soaring healthcare and drug costs, and the possibility of national health insurance reform in a new administration.

 

11:00 – 12:00 pm 

Guest Speaker and Keynote Address

(Refer to General Information section of program)

Football Legend - Terry Bradshaw

 

11:00 – 5:00 pm 

Exhibit Hall Open

Cypress Ballroom, Convention Level

Look for the giant prize screens announcing exhibit hall prize winners.

 

LUNCH (on your own)

 

4:45 pm 

Grand Prize Drawing Inside Exhibit Hall

 

 

 

National Institute For Occupational Safety and Health (NIOSH)/Centers for Disease Control & Prevention (CDC)/University of South Florida Breakout

 

1:00 – 5:00 pm 

Grand Ballrooms 12, 13 & 14, Convention Level

 

1:00 – 2:00 pm 

NIOSH Activities for Hispanic Workers

 

Susan Afanuh

Technical Information Specialist Centers for Disease Control & Prevention/ National Institute for Occupational Safety and Health

Cincinnati, OH

 

How is NIOSH responding to an increasingly diverse workforce? Come hear about NIOSH activities and how they relate to research goals of safety for all people.

 

2:00 – 2:50 pm 

Limitations and Applications of Risk Assessments

 

Raymond Harbison, PhD

Director of the Center for Environmental and Occupational Risk Analysis and Management and Professor of Environmental and Occupational Health at the College of Public Health, University of South Florida

Tampa, FL

 

This presentation will provide a methodology for sorting through various sources of risk information to evaluate workplace chemical injury claims. The objective is to provide a procedure for evaluating the scientific basis for a claim and whether it complies with workers’ compensation statutes.

 

2:50 – 3:05 pm 

Break

 

3:05 – 4:00 pm 

News Flash!!! MRSA Found in the Community, Workplace, and Healthcare Settings

 

James McCluskey, MD, MPH

University of South Florida

Colleges of Medicine and Public Health

Tampa, FL

 

Methicillin Resistant Staphylococcus Aureus (MRSA) is increasingly being "found" in settings of the typical healthcare facility. If you look, you will find it! The session will discuss this crafty bug, risks of colonization versus infection, and appropriate management techniques.

 

4:00 – 5:00 pm 

Evaluating Individual Impairment from Drugs and Alcohol: A Primer

 

Raymond Harbison, PhD

Director of the Center for Environmental and Occupational Risk Analysis and Management and Professor of Environmental and Occupational Health at the College of Public Health, University of South Florida

Tampa, FL

 

James McCluskey, MD, MPH

University of South Florida

Colleges of Medicine and Public Health

Tampa, FL

 

Impairment by drugs and/or alcohol is frequently associated with workplace accidents. Although testing can indicate the level of a substance or metabolite, the pharmacological effects are not always consistent with substance elimination. Impairment may extend beyond the usual period of elimination. Several methodologies will be provided in order to evaluate workplace impairment caused by drugs and alcohol.

 

 

Breakout on Workplace Safety

 

8:00 – 5:00 pm 

GENERAL INDUSTRY – 10 HOUR COURSE 

Grand Ballrooms 9 & 10 Convention Level

 

Upon successful completion of the 10 hours of classes, the student will receive an OSHA general industry safety and health 10-hour course completion card through an approved outreach trainer. Participants must pre-enroll and register at each session. Class size is limited. Other conference participants may attend individual presentations. Refer to page 9 in the "General Information" section for additional details & registration.

 

8:00 – 9:00 am 

Introduction to OSHA

 

Daniel Byrne

President

Safety Professionals, Inc.

Tampa, FL

 

The presentation will cover the goals and purposes of the Occupational Safety and Health Act (OSHA), including an introduction to its standards and inspection processes.

 

9:00 – 10:00 am 

Walking Working Surfaces

 

R. Scott Young

President

Industrial Safety Institute

Tampa, FL

 

There is a wide range of issues that account for the most common causes of accidents. Learn where to look for slip, trip and fall hazards; how to identify them; and how to come into compliance with applicable standards.

 

10:00 – 11:00 am 

Exit Routes, Emergency Action Plans, Fire Prevention Plans, and Fire Protection

 

Richard Campbell, ARM

Senior Safety Engineer

A-1 Contract Staffing

Tampa, FL

 

What are the requirements necessary to provide safe means of escape from fire and other emergencies? This session covers this important life saving subject plus how to establish evacuation plans and use fire protection equipment.

 

11:00 – 12:00 pm 

Electrical

 

Daniel Byrne

President

Safety Professionals, Inc.

Tampa, FL

 

Many workers are unaware of potential electrical hazards present in their work environment, making them more vulnerable to the danger of electrocution. This presentation will aid in recognizing hazards associated with electrical work.

 

12:00 – 1:00 pm 

Lunch (on your own)

 

1:00 – 2:00 pm 

Personal Protective Equipment (PPE)

 

Joan Haynes

Milton J. Wood Company

Jacksonville, FL

 

This presentation identifies the types of PPE available, its proper use, and maintenance.

 

2:00 – 3:00 pm 

Machine Guarding / Lockout- Tagout – Subpart O

 

Abe Agront, Jr.

Environmental, Health & Safety Director

Metra Electronics Corporation

Holly Hill, FL

 

Machinery, related safety standards, and guarding methods are the subjects of this session. The necessary steps to be compliant with the Lockout/Tagout Standard will also be discussed.

 

3:00 – 4:00 pm 

Bloodborne Pathogens, Subpart Z

 

Linda Marchionni, ARM

Senior Safety Engineer

A-1 Contract Staffing

Tampa, FL

 

Bloodborne pathogens including HIV, Hepatitis, and numerous emerging infections will be the subject of this presentation. A brief overview will be given about the following emerging infections: Avian Flu, SARS, Creutzfeldt – Jakob, Mad Cow Disease, Viral Hemorrhagic Fever, HTLV – 1, Malaria, Syphilis, Babesiosis, Brucellosis, and Leptospirosis. Personal protective equipment will also be discussed. The Occupational Exposure to Bloodborne Pathogens Standard will be discussed, including who is covered by the standard and who has occupational exposures.

 

4:00 – 5:00 pm 

Materials Handling, Subpart N

 

William (Bill) Shooter, Director

Occupational Safety Division

United Safety Council

Orlando, FL

 

This presentation will cover the procedures for the safe handling, dispensing, and storage of flammable and combustible liquids in order to prevent fire.

 

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1:00 – 5:00 pm 

BREAKOUT ON WORKPLACE SAFETY, PROGRAM ONE 

Crystal Ballroom A Convention Level

 

1:00 – 5:00 pm 

Forklift Operator Training: A Guide for Employers and Trainers for the Training and Evaluation of Powered Industrial Truck (P.I.T.) Operators, Title 29, C.F.R. 1910.178(1)

 

Douglas Conley

Regional Safety Trainer

Florida Lift Systems

Vero Beach, FL

 

This four (4) hour seminar is a highly condensed version of the Florida Lift Systems, Inc. Train the Trainer Program, and is designed to provide Safety and Training personnel with the basic administrative information required for the training and evaluations of PIT Operators by qualified training personnel. Display in Safety Exhibit Hall located in the Cypress Ballroom.

 

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1:00 – 5:00 pm 

BREAKOUT ON WORKPLACE SAFETY, PROGRAM TWO 

Crystal Ballroom B Convention Level

 

1:00 – 3:00 pm 

Construction Confined Space

 

Gary Lopez, CSP

Senior Director of Safety

Ranger Construction

West Palm Beach, FL

 

This presentation will describe unique problems involving entry into confined spaces in construction, including the identification of risks involved in entering confined spaces, difficulty of planning rescues, critical need for multi gas testing, and enhanced need for training of construction workers entering confined spaces. This session will also address the proposed OSHA standard for confined spaces in construction.

 

3:00 – 3:15 pm 

Break

 

3:15 – 5:00 pm 

Supercharged Training - Dare To Be Different

 

W. Ben Hart, Manager

Florida Mine Safety Training Program

Tallahassee, FL

 

If you’re a trainer, or want to be a trainer, or just enjoy a good time, you won’t want to miss this presentation. The presenter will share training techniques learned and refined over the last 38 years as an educator and trainer. See how "Edu-tainment" can energize your training sessions and enhance material retention. Learn how to put your trainees in the right mental position to absorb even the most technical information.

 

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1:00 – 5:00 pm 

BREAKOUT ON WORKPLACE SAFETY, PROGRAM THREE 

Crystal Ballrooms C & D Convention Level

 

1:00 – 3:00 pm 

Workplace Aggression: Taking a Proactive Approach

 

Scott Johnson

Director of Risk and Safety

A-1 Contract Staffing, Inc.

Tampa, FL

 

Ninety-six percent of workplace aggression incidents range from verbal threats to fistfights. The remaining 4% include shootings, knifings and sexual assaults. In 2004, 16 million U.S. workers reported they were harassed in the office. In this class Scott Johnson takes participants through a program to review the essential aspects of how to think and how to act when faced with difficult, aggressive, angry and/or potentially dangerous employees/customers. Participants will learn tools and techniques to assess the risk to their personal safety posed by aggressive or violent behaviors, to de-escalate situations and know what to do if and when a situation becomes threatening.

 

3:00 – 3:15 pm 

Break

 

3:15 – 5:00 pm 

Fall Protection

 

James Preacher

Director of Sales – Eastern USA

DBI/SALA

Tampa, FL

 

David Riddle

Territory Sales Manager

DBI/SALA

Brooksville, FL

 

This session will be a discussion of identifying and correcting fall hazards in the workplace in order to eliminate or reduce the risks associated with workers falling from heights. The new ANSI standards will be discussed as they represent some significant departures from the prior standards which place more stringent requirements on the equipment used for fall protection. A dynamic demonstration showing the forces absorbed by a worker during a fall will be conducted within the Safety Exhibit Hall located in the Cypress Ballroom.

 

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7:00 – 11:00 pm 

Reception and Entertainment

Palms Ballroom, Convention Level

 

Featured Entertainment:

The Bangles

 

Opening Act:

Blue Stone Circle

 

Casual attire.  Beverages & heavy hors d'oeuvres. Adults only, please. Refer to "General Information" section of program for additional details.

 

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Tuesday, August 19

 

7:00 – 12:00 am 

Shuttle Bus between The Orlando World Center Marriott, The Caribe Royale, and the overflow parking site (Boarding Convention Entrance Orlando World Center Marriott & the Main Reception Building [the building in the forefront] of the Caribe Royale). Refer to shuttle map & schedule.

 

8:00 – 5:00 pm 

Registration & Information

Palms Foyer, Convention Level

 

9:00 – 5:00 pm 

Exhibit Hall Open

Cypress Ballroom, Convention Level

Look for the giant prize screens announcing exhibit hall prize winners.

 

4:45 pm 

Grand Prize Drawing Inside Exhibit Hall

 

 

 

National Institute For Occupational Safety and Health (NIOSH)/Centers for Disease Control & Prevention (CDC)/University of South Florida Breakout

 

9:00 – 12:00 pm 

Grand Ballrooms 12, 13 & 14, Convention Level

 

9:00 – 10:00 am 

Fighting the Biting: Mosquitoes, Ticks, and Outdoor Workers

 

Kathleen MacMahon, DVM, MS Biologist

Centers for Disease Control & Prevention/ National Institute for Occupational Safety and Health

Cincinnati, OH

 

Outdoor workers are exposed to an amazing variety of safety and health hazards. This session will provide an overview of health hazards to outdoor workers with an emphasis and update on diseases spread by mosquitoes and ticks. This session will be of interest to employers, workers, and anyone who spends time outdoors.

 

10:00 – 11:00 am 

Communicating with a Multilingual and Multicultural Workforce

 

Susan Afanuh

Technical Information Specialist

Centers for Disease Control & Prevention/ National Institute for Occupational Safety and Health

Cincinnati, OH

 

Habla Español? No? There are still ways that you can enrich communication and translation of safety messages to improve your safety record.

 

11:00 – 12:00 pm 

MRSA: How to Prevent and Respond to Exposures in Community, Occupational and Healthcare Settings

 

Rene’ R. Salazar, PhD

Certified Industrial Hygienist

Salazar Consulting Group, Inc.

Tampa, FL

 

MRSA has arrived and is presenting a risk of infection to children and adults in schools, workplaces, and hospitals. Learn how to protect your facility and the people in it by using simple prevention techniques, and how to respond if MRSA affects you. A few preventive measures upfront can significantly reduce your risk of exposure.

 

 

Breakout on Workplace Safety

 

8:00 – 10:00 am 

GENERAL INDUSTRY – 10 HOUR COURSE 

(CONTINUATION OF INITIAL SESSION ON MONDAY, AUGUST 18, 2008) 

Grand Ballrooms 9 & 10 Convention Level

 

Upon successful completion of the 10 hours of classes, the student will receive an OSHA general industry safety and health 10-hour course completion card through an approved outreach trainer. Participants must pre-enroll and register at each session. Class size is limited. Other conference participates may attend individual presentations. Refer to page 9 in the "General Information" section for additional details & registration.

 

8:00 – 9:00 am 

Fall Protection

 

Dale Blackburn

Safety Engineer

A-1 Contract Staffing

Tampa, FL

 

What are the principles of fall protection, the components of fall arrest systems, the limitations of fall arrest equipment, and OSHA policies regarding fall protection? The answer to these questions plus ladder safety and stairway fall protection will be subjects discussed in this session.

 

9:00 – 10:00 am 

Hazardous Communication, Subpart Z

 

Abe Agront

Metra Electronics Corporation

Holly Hill, FL

 

Information will be provided relating to procedures required to ensure that employees are knowledgeable of the hazardous substances that they may be exposed to and are adequately trained to prevent injury or illness to themselves or others.

 

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1:00 – 4:15 pm 

BREAKOUT ON WORKPLACE SAFETY, PROGRAM ONE

Grand Ballrooms 9 & 10, Convention Level

 

1:00 – 3:00 pm 

Avoiding Drug Cost Overdose: What is Impacting Pharmacy Costs in Workers’ Compensation

 

Jim Andrews

V.P. Pharmacy Operations

Cypress Care, Inc.

Duluth, GA

 

Harry Shuford, PhD

Chief Economist

NCCI Holdings

Boca Raton, FL

 

With drugs representing more than 14% of total medical costs in workers compensation claims and the largest contributor to workers’ compensation medical inflation, attendees will learn details from the experts about these cost drivers and the latest national trends impacting them. Discussion points include the impact of low fee schedules on access to drugs, why workers compensation is difficult for retail pharmacies, trends in pain management, the impact of macro factors such as Medicare Part D, patent expirations, off label prescribing, and initiatives by large retailers and physician access to electronic data. Attendees will learn what works and what doesn’t, and leave with new strategies to manage their drug spend.

 

3:00 – 3:15 pm 

Break

 

3:15 – 4:15 pm 

Why Don’t People Listen To Me? - The Safety Professional’s Dilemma

 

Tom Stewart

Tom Stewart Consulting, Inc.

Menlo, GA

 

Today’s safety professionals are often perplexed by the fact that few people pay attention to their message - and this includes both management and employees! Why is this? This presentation will focus on why our traditional approach to improving safety performance has been a dismal failure and more important what steps we can take to reverse this enduring trend. We will examine past, present and future thinking on "the keys" to safety performance improvement that will give the attendees "food for thought" as they wrestle with a new direction for improving safety in their organization.

 

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10:15 – 5:00 pm 

BREAKOUT ON WORKPLACE SAFETY, PROGRAM TWO

Grand Ballroom 11, Convention Level

 

10:15 – 11:15 am 

Applying Virtual Reality Safety Training to Decrease Incidents in High-Risk Class Codes

 

Don Quitter, CEO

Commercial Training Solutions, LLC

Orlando, FL

 

This session will provide a hands-on seminar on the use of virtual reality (VR) safety training. Discussion will include comparisons of VR training with other training methods, training methods using VR, and assessing behavior in VR environments. Attendance limitations apply.

 

11:15 – 1:00 pm 

Lunch (on your own)

 

1:00 – 5:00 pm 

Creating an Injury Free Environment

 

David Espy

ESH Manager

Skanska USA Building, Inc.

Tampa, FL

 

This is not a session about policies and procedures and how to follow them. Rather, it is a breakout about how we relate to this very critical subject – safety. Creating an Injury Free Environment is more than just about safety but creating a workplace where people want to be a part of.

 

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1:00 – 5:00 pm 

BREAKOUT ON WORKPLACE SAFETY, PROGRAM THREE

Grand Ballroom 12, Convention Level

 

1:00 – 5:00 pm 

Site Sense – Professional Development for Supervisors

 

Michael St. Lawrence

Travelers

Construction Risk Control

Orlando, FL

 

This session is geared toward any level of supervision. It integrates productivity, efficiency, and safety, and focuses on improving communication in order to reduce errors, lessen job complacency and improve performance.

 

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1:00 – 4:15 pm 

BREAKOUT ON WORKPLACE SAFETY, PROGRAM FOUR

Grand Ballrooms 13 & 14, Convention Level

 

1:00 – 3:00 pm 

Arc Flash (NFPA 70 E)

 

Kevin Best

SE Regional Manager

Cintas Corporation

Protective Apparel Division

Tampa, FL

 

Larry W. Hilgeman

President

The Hilgeman Group, Inc.

Ferdinand, IN

 

Trent E. Payton

Engineering Manager

The Hilgeman Group, Inc.

Ferdinand, IN

 

Do your employees: work on energized parts, including voltage testing? Remove or install CBs or fused switches? Work on control circuits with energized parts greater than 50 volts? Then NFPA 70E guidelines apply to you! NFPA 70E is an industry consensus standard that not only outlines how to properly protect employees, but also helps your company comply with government regulations.

 

3:00 – 3:15 pm 

Break

 

3:15 – 4:15 pm 

Incident Scene Photography

 

Scott Johnson

Director of Risk and Safety

A-1 Contract Staffing, Inc.

Tampa, FL

 

This introductory workshop on Incident Scene Photography is designed to give students an immediate working knowledge of what incident scene investigations involve. This session will cover the basics of incident scene photography with a focus on theory as well as technique. Examples are given throughout the lecture and students are shown data and reference material to use in their own environments.

 

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10:00 – 5:00 pm 

BREAKOUT ON WORKPLACE SAFETY, PROGRAM FIVE

Crystal Ballrooms A, B & C, Convention Level

 

10:00 – 11:00 am 

OSHA Update: New and Proposed Standards

 

Margaret Baumann

Regional Loss Control Manager

Crum & Forster Insurance Company

Lake Mary, FL

 

Claude Revels

JM Family Enterprises, Inc.

Jacksonville, FL

 

Are you ready for what is around the regulatory corner? Are the Hazard Communication and the Cranes and Derricks Standards going to change? Are there going to be new standards for Confined Space and Hearing Conservation Programs for Construction Workers? How do the new employer payment of Personal Protective Equipment and electrical standards apply to you? The presentation will bring you up to date on OSHA’s regulatory agenda.

 

11:00 – 12:00 pm 

Experience Mod Calculations

 

Doug Bishop, AAI

Executive Vice President-Sales

Bouchard Insurance

Tampa, FL

 

Ever wondered how experience modification factors are created, and most importantly why, in calculating workers’ compensation insurance premiums? Join us for a one-hour presentation on experience modification factors. We will explore how a claims adjuster’s management of files affects the experience modification factor, and ultimately premium costs to clients. We will also look at how NCCI creates experience mods, and what you can do to make sure your mod is accurate.

 

12:00 – 1:00 pm 

Lunch (on your own)

 

1:00 – 3:00 pm 

Early Intervention Program – Early Return To Work

 

Isabel Lehrman, RN, BSN, TNS, PHN, LNC, CCM, CDMS, QRP

President

Avante Healtcare Services, Inc. - WORK TRACK

Miami, FL

 

The goal of this 2 hour workshop is to provide the employer, risk manager and self insured the necessary tools for the implementation of an early return to work program.

 

3:00 – 3:15 pm 

Break

 

3:15 – 5:00 pm 

Multi-Cultural Workforce: Issues, Challenges & Opportunities

 

Margaret Baumann

Regional Loss Control Manager

Crum & Forster Insurance Company

Lake Mary, FL

 

Henry Losada

Losada Consulting Group, Inc.

Oviedo, FL

 

Lois Scott

Director, Workforce Services Division

Agency for Workforce Innovation

Tallahassee, FL

 

A multicultural work force is one wherein a company’s employees include members of a variety of ethnic, racial, religious, and gender backgrounds. Whereas past eras in American business saw few examples of multiculturalism, most of today’s business owners and corporate executives recognize that attention to the challenges and opportunities associated with the growing trend toward culturally diverse work forces can be a key factor in overall business success. Some of the topics to be discussed include hiring, screening, training/printed training material, regulatory programs, translation/communication, claim handling, medical treatment, return to work, carrier provided benefits and additional workplace scenarios.